2. Who we are
We are Flying Scholarships for Disabled People – Our mission is to inspire disabled adults, building their confidence, self-esteem and future aspirations through the sharing of life changing aviation experiences.
Flying Scholarships for Disabled People, a company limited by guarantee (in England and Wales) No. 08112334. Registered Office: Douglas Bader House, Horcott Hill, Fairford, Gloucestershire GL7 4RB. Charity No. 1148914
Due to the nature and scale of our operations we don’t require a DPO to be appointed, but we do take your privacy seriously so if you have any questions about privacy or you simply want to change how we contact you at any time, please contact us at firstname.lastname@example.org or calling us on 01285 713299.
3. What data we collect and how we use it
The type and quantity of data we collect and use depends on why you have provided it. We will only collect, use and otherwise handle your personal data:
- where you have consented to this for specified, explicit and legitimate purposes
- where this is necessary to fulfil legal obligations that apply to us
- where it is necessary for our legitimate interests relating to running our daily operations, as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms.
3.1. Scholars and Supporters
If you apply for a scholarship or support us, for example by signing up to an event, donating, , or signing up to a campaign, we will usually collect your name, contact details, and whether you would like to be contacted, and how we would do so. If appropriate, we may also ask to collect your date of birth, financial details, Gift Aid eligibility, reasons for support, information relating to health and disability, and responses to our campaigns.
We collect this data, so we can keep you up to date with information and products you have requested, or may be interested in, and to ask for more support, in the way that you have chosen; to run our events; and to fulfil our legal responsibilities for financial and Gift Aid reporting.
We will keep your data only for as long as necessary. If you have kindly donated to us, we are required to keep this data for seven years. If you have not donated to us, we will only keep your data for three years.
If you volunteer with us, or enquire about our volunteering opportunities, we will usually collect your name, contact details, emergency contact details, bank details, contact preferences, ethnicity, gender, availability to volunteer, disability (including physical and mental conditions) and criminal convictions.
We collect this data so that we can contact you about volunteering opportunities that come up; so that we ensure the safety of our volunteers, staff and customers; can pay expenses; carry out our awards programme; and to help us anonymously measure our inclusion and accessibility across our volunteering programmes.
We will keep this data for two years after you stop volunteering for us.
4. Case Studies & Stories
Some of our scholars kindly tell us stories about their experiences to help us in our campaigns. When this happens, we will always record the details of the story and ensure we have approval to use the story before we do so. We will keep this data for three years after you give it to us and will always contact you each time we wish to use it.
Our scholars, supporters and volunteers kindly let us use photography and images of them to help our campaigns and activity come to life.
We keep these images stored in a secure location and will only use them with the subject’s permission.
We keep these images for seven years after we have been given them, unless you ask otherwise.
Should you wish to register a complaint we will collect your name, contact details and details about the complaint to enable us to respond, monitor and improve our organisation.
This data will be shared with any parts of FSDP or any third parties who are involved in resolving the complaint, for example, agencies that we have partnered with.
We will hold this data for six years.
We do not currently use tracking services or cookies.
8. Suppression List
Should you not wish FSDP to contact you in the future, we will hold your minimum contact details on file. This will enable us to ensure that we comply to your wishes.
We will hold this data indefinitely. Should you wish to engage with FSDP again then please contact us at email@example.com or calling us on 01285 713299.
9. Sharing your data
Unless we are required to share your data for legal or regulatory reasons, to help with a complaint, or to administer a Gift, we will never share your data with other organisations.
10. Third-party Data and Profiling
We don’t currently undertake any third-party services or profiling.
Where we use external companies to process data on our behalf, we carry out comprehensive checks, and put in place contracts to control how they manage the data for us.
Your data will be hosted on servers located in the UK, which will not be transferred out of the European Union.
At FSDP we ensure that the most appropriate technical controls are in place to keep your data safely. Access to your data is regularly reviewed and only accessible to the relevant trained staff, volunteers and contractors.
FSDP adhere to security measures to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, you should keep in mind that no Internet transmission is ever 100% secure or error-free.
In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them. You acknowledge and agree that FSDP shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent FSDP are responsible under current legislation.
12. Links to other Websites
13. Your rights
We will only collect the data that we need to carry out the purposes you have contacted us for or given us permission to use it for.
To enable us to carry out the purposes you have contacted us for, there will be occasions when we will make some data collection mandatory i.e. your name and address to claim gift aid, or your email address to access our services. If you don’t provide this data, we cannot carry out the purposes you have contacted us for.
We will always tell you why these fields are mandatory.
At any time that you wish you can:
- gain access to your personal information,
- object to the processing of your personal information,
- object to the use of automated decision-making and profiling,
- restrict the processing of your personal information,
- ask for a copy of your personal data (known as data portability),
- rectify or correct your personal information, and
- have your personal information removed (known as Erasure or the ‘right to be forgotten’).
Where you have provided consent to be contacted or to receive a service, you will be entitled to withdraw that consent at any time.
If you are at any point unhappy with the way that we handled your personal data, you can make a complaint to the Information Commissioner’s Office.
To make changes to how we contact you, please contact Supporter Care at firstname.lastname@example.org.
We use a third-party provider, Microsoft, to deliver our e-newsletters. We collect statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Microsoft’s privacy notice.